Privacy Policy


KG2 deals with information privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles set out in that Act.
This privacy policy sets out our policies regarding the collection, use and management of personal information.

What personal information do we collect?

In our dealings with you, through telephone calls, online or face-to-face interviews, focus groups or direct marketing activities, or when you access our website or email us, we may collect and hold:
Your personal details – such as:
• Your first name and surname
• Date and place of birth
• Gender
• Whether or not you are Aboriginal or Torres Strait Islander
Your contact details, such as:
• Business address
• Home address
• Telephone numbers
• Email address and postal address
• Your trading or business name
• The size and type of farm you own/manage
• The number of employees
• Records of your communications and other interactions with us, including your browsing history on our website and any relevant opinions and responses provided by you

Who do we collect the personal information from?

• Generally, we collect it directly from you through our interactions with you.
• In some cases, we may receive your personal information from a third party to whom you have provided your personal information for a particular purpose.

Why do we collect personal information?

• To assist us in providing you with relevant sales and support services
• To communicate with you to offer products, services and events of special interest to you
• To develop new insights into your needs now and into the future so that products and services can be specifically tailored for you, and are relevant to your particular location
• To conduct research into the scope and nature of Australian agribusiness
• To manage our business
• Analysing your interaction with our personal and electronic services to produce statistical information – which provide insights used to select the best information, services and advertising for you
• To provide information to third parties as authorised or required by laws
If we did not collect your personal information we may not be able to provide you with certain products or services

Storing and protecting your personal information

We take all reasonable steps to protect your information from misuse, loss, unauthorised access, alteration or disclosure.
We undertake regular reviews of our methods to ensure there have no breaches of security
Your data may be stored in paper or electronic format or both.
Where practicable, we implement practices and procedures to protect your data, including restricted access networks and industry standard firewalls, encryption methods and password protection.
We may also implement measures requiring organisations to whom we might disclose your personal information to comply with the Privacy Act and to ensure that the information disclosed is held securely and used only for the purpose of providing the relevant service or activity.

How we might use and disclose your personal information to other organisations

• We do not use or disclose your personal information except for the purposes described.
• By considering the nature of the information or the way in which it has been collected, we believe that you would not consider it unreasonable for us to use the information in a particular way or to make the disclosure
• We may have sold our business to a third party as a going concern
• It may be required so that a third party can provide us with certain services, for example, data analysis
• We have your express consent to disclose the information
• It is for a purpose specified under the Privacy Act

What are the types of organisations to whom we might disclose your personal information?

• Third party agents or organisations that are providing services to KG2, for example, printing and mailing houses, government agencies and data enhancement services.
• Organisations, including government entities, who wish to distribute information relevant to you and your business
• Organisations that represent the interests of agricultural producers
• Organisations, including government entities, to assist with the prevention, detection, mitigation and investigation of potentially illegal acts.

Disclosure overseas

From time to time, we may use the services of third-party providers which may be located outside of Australia. As a result, your personal information may be disclosed to overseas recipients. These recipients are required to keep the information confidential and to use it for no purpose other than to provide the services in accordance with the terms of engagement.


We retain the content of any email that you send us if we believe we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues, including where email abuse is suspected; as well, our response to you may be monitored for quality assurance issues.

Website tracking

When you visit our website, we may collect information through software such as cookies. This information may include:
• The date and time of your visit
• Whether you are a first time or repeat visitor
• Whether you used a search engine to find us and if so, which engine
• Where you were located at the time of your visit

Linked Website

This privacy policy does not extend to any linked websites.

If you do not want your personal information disclosed

For example, you wish to be excluded from commercial mailing lists, direct marketing phone calls and emails, please advise our staff either by phone or email.
You can “opt out” at any time following the How to Contact us link to
[email protected]

How can you access personal information that is held by us and seek the correction of information where necessary?

You have a right to access personal information we hold about you. To request access, please contact our Privacy Officer (see ‘How to contact KG2′ below) in writing with as much detail as possible as to when the information was provided and to whom or as part of which study.
Please be aware that we will take the minimum steps necessary to ensure that the individual seeking access is in fact the individual the personal information is about.
If you want to update your information because it is inaccurate, outdated or incomplete, please contact we so that we can amend your record.
If you want to be removed from our database, you can use the same contact details to simply arrange this with us at any time.

Privacy complaints or concerns

We recognise and respect that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices. If you wish to make a complaint regarding a breach of the Australian Privacy Principles or discuss any concerns you may have with our handling of your personal information, please contact us (see ‘How to contact us’ below). If you make a complaint about your privacy to us, we will promptly acknowledge receipt of your complaint, and try to investigate and respond to you within 14 days. If you are unhappy with the outcome, you can lodge a complaint with the Office of the Australian Information Commissioner.

Compliance with privacy legislation

Our privacy policy complies with our obligations under the Privacy Act (Cth) 1988, the Freedom of Information Act (Cth) 1982, the Office of the Australian Information Commissioner’s (OAIC) APP Guidelines and the Archives Act (Cth) 1983.

Changes to the privacy policy

From time to time we may review and amend this privacy policy and we reserve the right to do so at any time. We will amend this policy if there are either changes to our practices or the relevant Privacy legislation. The details of recent amendments and the date they were made will be detailed below. Any amendment to our privacy policies will be reflected in this Privacy Policy Statement.

How to contact us

For any queries or concerns about our Privacy Policy, or if you wish to make a complaint about how we have handled your Personal Information, please contact our nominated Privacy Officer, using the contact details below. Any query or complaint regarding our privacy policy is very important to us and will be addressed in a timely and respectful manner. If you have any other queries or concerns about your privacy rights or the way in which we manage your personal information, then please feel free to contact us from Monday to Friday between 10:00am and 5.00pm AEST on 1300 654 004 or via email on [email protected]

Our Mailing address

The Privacy Officer

Level 6, 257 Clarence Street

Sydney NSW 2000